In the News: Frontline managers important but undertrained!

To be honest, in light of the lack of investment in training across Australia (and possibly much of the world) over the past few years, it’s probably no surprise that such a high percentage of execs believe that inadequate frontline leadership is damaging engagement levels…what is surprising (at least to me) is that if they feel this is the case, why aren’t they investing more in the only proven way to effectively manage improvement in capability…training!



Frontline Management Training Australia

By: Human Capital Magazine – 18/08/2014

In a recent study involving more than 600 global executives, 90% of respondents felt that inadequate leadership among frontline managers was detrimental to employee engagement levels.
The analysis, conducted by Harvard Business Review Analytic Services, also found that 77% of senior leaders perceive these managers as critical in guiding organisations toward their business goals. Indeed research routinely demonstrates that inadequate leadership on the frontline often correlates with increased staff turnover, lower productivity and reduced profits.

Despite this fact, a mere 12% of participants believe that their organisations are providing sufficient tools and training to develop frontline managers as leaders.

These numbers provide remarkable insight into a skills gap that needs to be addressed if employers want to increase their long-term profitability and organisational growth.

Specifically, the key skills that employers should look to instill in their frontline supervisors are:

• Setting clear goals and expectations
• Offering regular formal and informal feedback to employees
• Supporting employee development and success
• Participating in leadership talent pools and emerging leader programs
• Understanding personality assessments, such as Myers-Briggs, for improved self-awareness and communication

“We expect frontline workers to do lots of complicated things as well as work hard for the employer, typically in contexts where we cannot easily monitor their performance,” said Peter Cappelli, an HR expert at the Wharton School of the University of Pennsylvania. “If we undervalue and underinvest in those areas, we pay a price.”

Click here to go to the original article and for more from Human Capital Magazine

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