It’s strange. The ‘performance appraisal’, something that is ultimately aimed at improving the standards, capabilities, and productivity of the workforce can, if not done properly, do the exact opposite, leaving staff negative, angry, and disengaged.
This morning, as always, I was listening to ABC Radio Brisbane on my way into work and a school teacher called in to talk about the way in which she appraised her pupils. Much in line with what most people (although unfortunately not all people) now acknowledge as the best way to critique (and improve on) performance without making the person feel stupid, useless, and demotivated, she spoke of their motto ‘Three Keepers and a Polisher’ – i.e. “Here’s three things you’re doing perfectly, great job, please keep doing them, and here’s something I want you to try to improve on”.
So simple and easy to implement and yet so effective!
A bit of a long one but well worth the read – cheers, Sam…
By: Conrad Gottfredson – Learning Solutions Magazine – Aug 2014
When all is said and done—leading, managing, technologizing, big data enabling, training, supporting, and engaging employees—organizational success is fundamentally determined by how well people actually end up performing the day-to-day work of the organization.
The performance zone
Human performance engineer Gloria Gery described the arena where this day-to-day work of the organization takes place as “the performance zone.” More than twenty years ago, she challenged organizations to develop their capacity to enable high-level job performance within this zone. This zone is where “things come together … where people ‘get it,’ where the right things happen, where the employee’s response exactly matches the requirements of the situation … where employees put together all the individual [and collective] dance steps that they have mastered. The dance, the dancers, and the music are one.” (See the References at the end of this article.) Continue reading
To be honest, in light of the lack of investment in training across Australia (and possibly much of the world) over the past few years, it’s probably no surprise that such a high percentage of execs believe that inadequate frontline leadership is damaging engagement levels…what is surprising (at least to me) is that if they feel this is the case, why aren’t they investing more in the only proven way to effectively manage improvement in capability…training!
By: Human Capital Magazine – 18/08/2014
In a recent study involving more than 600 global executives, 90% of respondents felt that inadequate leadership among frontline managers was detrimental to employee engagement levels. Continue reading
There was an interesting conversation today on ABC Radio Brisbane about the benefits of being ‘Thankful’ for a more fulfilling, happier life. One of the things that was discussed, that is extremely relevant for leaders who wish to develop a positive, highly engaged, and motivated team, was the benefit of motivating people through the positive affirmation of the things they do well instead of focusing on the things they aren’t doing so well.
Of course, if a team member (or the whole team) is doing something incorrectly, this of course needs to be addressed, however, mixing critique with praise is a highly effective way of making sure a culture of negativity isn’t developed.
Sometimes it can be hard to find the positives but if you look hard enough, you’ll find them!
Ps. Forgive the lack of posts last week, I’m afraid I was away on business and it wasn’t easy to get to a computer.
I’m a great believer in networking with others in the wider L&D/OD community to keep up-to-date with what’s going on ‘out there’…what the latest learning methods are, what’s working, what’s not, etc etc – not to mention having a place to discuss your ideas and ask for advice and just to have a chat with like-minded people.
For those of you that are members of AHRI (The Australian Human Resources Institute), there are AHRI L&D Networking events hosted across Australia. Continue reading
This morning I was reminded of an item on ABC radio about the way Australian companies can remain profitable in an increasingly competitive global market.
The unquestionable truth is that we simply cannot compete with countries like India and China when it comes to cost of manufacturing/production…indeed, we lost that race many years ago.
However, western countries/companies still (just) lead the field in terms of innovation, and if your product or service is one (or more) steps ahead of the competition from overseas, buyers will typically allow for the extra costs associated with production.